AI, Corporate Competency and Customer Experience

Customer Experience

10-13-2021

AI, Corporate Competency and Customer Experience

Customer Experience

10-13-2021


The delivery of a consistent Customer Experience (CX) is challenging enough due to the extremely volatile customer expectation part of the CX equation. Yet, to address this challenge, organizations are met with an even greater challenge of developing a corporate competency in AI. However, Business AI doesn’t have to be inaccessible for organizations that don’t necessarily have an in-house dev team. Extensible AITM can amplify the initial investments in data science and lower the total cost of ownership while harmonizing CX across digital channels.

Join our experts as they engage through live chat, immersive polls, and eye-opening live behind-the-scenes Q&A opportunities - discussing why AI is so crucial to CX in the post-pandemic world.

Join us as we explore:

  • What CX is and how to quantify and make sense of it intuitively
  • Why the post pandemic digital shift is a CX challenge and an opportunity in AI
  • What AI is as new corporate competency and why it’s crucial for CX
  • What Extensible AI™ is and how it helps organizations build their AI as a core competency of a company

One Click Access to

CXOstories

Hamish Taylor

Moderator:

Hamish Taylor

Former CEO of Eurostar & Sainbury's Bank / Former Head of Brands, British Airways

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Fireside with


Nancy Rademaker

Nancy Rademaker

World renowned futurist on the Digital Customer Experience

Insights by


Dr. Michael Wu

Dr. Michael Wu

Chief AI Strategist

PROS Inc.

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