Building Customer Trust in a "Non-Handshake World"

Customer Experience

09-22-2021

Building Customer Trust in a "Non-Handshake World"

Customer Experience

09-22-2021


As work starts becoming more permanently hybrid, the contactless era has emerged, and with this comes increased online meeting hours, lack of customer visibility and a weaker awareness in how genuine rapport with customers should be built. To make up for the lack of physical touch, businesses need to find alternatives in creating transparency and connecting with customers. Many are revising their customer strategy and have also leveraged a unified customer experience platform to foster and maintain trust in a completely virtual environment.

In this exclusive fireside chat, industry experts will share their insights on how to connect as you would face-to-face during virtual meetings, tear down communication silos with customers and constantly learn about and refine offerings that will delight customers in their search for both extraordinary products and services. Join us to explore:

  • How to drive digital transformation for your organisation in the COVID era
  • How to automate business processes and workflows
  • Planning and implementing projects successfully through online apps
  • Remote sales techniques to win customers
  • How to retain customers and gain their trust via omni-channel engagement methods

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CXOstories

Hamish Taylor

Moderator:

Hamish Taylor

Former CEO of Eurostar & Sainbury's Bank / Former Head of Brands, British Airways

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Fireside with


Dr. Ayesha Khanna

Dr. Ayesha Khanna

Co-Founder and CEO

ADDO AI

Insights by


Andy Komandur

Andy Komandur

Director - Enterprises, SEA

Zoho Corporation Pte Ltd

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