Customer preferences have been shifting toward digital interactions for years—and the events of the last year dramatically accelerated that trend. Manufacturers need to reduce inefficiencies across their operations in order to better serve customers. The future of after-sales services depends on modernizing operations, responding to service requests quickly, delivering better customer experiences, and increasing workforce productivity.

In this exclusive fireside chat, industry experts will share their insights about how the right digital levers, on one platform, can unlock new revenue and transform your after-sales service business.

Join us to explore:  

• How to help customers find answers fast
• How to create transparency in your service and response to customer issues
• How to increase collaboration across departments
• How to drive complete visibility to inform decisions better

To truly transform the customer experience, banks must develop a strategy to overcome fragmentation across the enterprise, and over the last few months, banks have seen significant changes in the Financial Services landscape with resilience, economic recovery and digital acceleration. Banks fully understand the vital need to transform, yet they are still struggling to deliver the customer outcomes that they need in order to drive revenue and increase profitability.

Here we will explore:

• How to provide a streamlined, consistent, reliable experience in our ‘one-click’ society
• How technology is impacting the future of work through fragmentation, data, organizational structures and workflows
• How fragmentation across the enterprise has created resilience issues, cost overheads and disjointed customer outcomes
• How to drive cost efficiencies

What would you do with a crystal ball that told you what lurks around the corner? Today's IT leaders must inherit such psychic insight to defend against tomorrow's threats.

Meet 3 Fintech Canada CIO psychics as they make their predictions live on the CIOonline Predictions Panel.