Manually testing your contact center systems slows down innovation and puts your CX at risk. By automating testing you can achieve faster release cycles, lower costs, and reduced risk. For many organizations, especially those new to automation, moving from manual to automated testing is hard! The shift to automation is not just process, but cultural. In this exclusive roundtable discussion, industry experts will dive into how to accelerate the adoption of test automation and quickly achieve the benefits.

Join us to explore the 5 Best Practices for Success:

• Crawl-Walk-Run  
• Minimizing change to day-to-day behavior
• Ensuring broad visibility into objectives and results
• Fitting into existing processes and technologies
• Ensuring all stakeholders are on the same page

To truly transform the customer experience, banks must develop a strategy to overcome fragmentation across the enterprise, and over the last few months, banks have seen significant changes in the Financial Services landscape with resilience, economic recovery and digital acceleration. Banks fully understand the vital need to transform, yet they are still struggling to deliver the customer outcomes that they need in order to drive revenue and increase profitability.

Here we will explore:

• How to provide a streamlined, consistent, reliable experience in our ‘one-click’ society
• How technology is impacting the future of work through fragmentation, data, organizational structures and workflows
• How fragmentation across the enterprise has created resilience issues, cost overheads and disjointed customer outcomes
• How to drive cost efficiencies

What would you do with a crystal ball that told you what lurks around the corner? Today's IT leaders must inherit such psychic insight to defend against tomorrow's threats.

Meet 3 Fintech Canada CIO psychics as they make their predictions live on the CIOonline Predictions Panel.