Technology has had a profound effect on customer service expectations. In our “one-click” society, people want their issues to be solved immediately and with minimal effort. During the last few months, organizations are reacting to a disruptive number of customer requests with fewer employees available to respond. The result? More customer frustration. The cost of delivering service is skyrocketing, while satisfaction is at an all-time low. Meanwhile, service professionals are struggling with a reactive service model that lacks visibility into the true reasons why customers are having issues.

Service organizations are at a crossroads and leaders must find a new way forward if they want to thrive. You have been hand-selected to join a network of your peers to share insights and experiences on the current state and future of service. Please register today to join us for an opportunity to compare, contrast and debate best practices.

Government agencies across Federal, State and Local are going through forced digital transformation at an unprecedented rate - but when overnight transformation happens a cloud of uncertainty lingers. How are they prioritizing digitization and are we compromising security in doing so? Our Country's CISOs and InfoSec leaders must be predictive in order to be selective and diligent - a line our CISO panel walk

3 CISOs within from our top government agencies will make their predictions live on the CISOpanel at CISOonline Government... A roadmap for leaders to benchmark while paving their own path.

Diverse Visions are insights built on various educational, economic, cultural, and environmental perspectives. When brought together, these factors build into an understanding that can inspire teams through lived experiences, and authentic expertise.

Meet our panelists; all of whom embrace ‘Diversity as an Asset’ as they strive to build diverse strategic teams in order to enlighten daily decisions historically reserved for those who inherited seniority, educational or economical advantages.