Contact Center Test Automation - 5 Best Practices for Success

Customer Experience

06-08-2021

Contact Center Test Automation - 5 Best Practices for Success

Customer Experience

06-08-2021


Manually testing your contact center systems slows down innovation and puts your CX at risk. By automating testing you can achieve faster release cycles, lower costs, and reduced risk. For many organizations, especially those new to automation, moving from manual to automated testing is hard! The shift to automation is not just process, but cultural. In this exclusive roundtable discussion, industry experts will dive into how to accelerate the adoption of test automation and quickly achieve the benefits.

Join us to explore the 5 Best Practices for Success:

  • Crawl-Walk-Run  
  • Minimizing change to day-to-day behavior
  • Ensuring broad visibility into objectives and results
  • Fitting into existing processes and technologies
  • Ensuring all stakeholders are on the same page

One Click Access to

CXOstories

Joseph Wolfgram

Moderator:

Joseph Wolfgram

IT Futurist

Share Webinar:

Fireside with


Terry Jones

Terry Jones

Founder and Former CEO of Travelocity & Founding Chairman of Kayak

Insights by


Elizabeth Magill

Elizabeth Magill

VP, Marketing

Cyara

Eric von Paternos

Eric von Paternos

Sr. Solution Architect, Global Center of Excellence

Cyara

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