CXOonline Australia

Digital Transformation / Acceleration

08-06-2020

CXOonline Australia

Digital Transformation / Acceleration

08-06-2020


Digital Transformation / Acceleration: How Mobile Has and Will Change our Lives. It’s been a busy time for Banks in light of the novel coronavirus outbreak (COVID-19).

Borrowers and businesses face job losses, slowed sales, and declining profits as the virus continues to spread around the world.

Banking customers are seeking financial relief, and bank regulators are encouraging banks to help them. In addition to managing the direct economic impact of the coronavirus, banks need to have a plan in place to protect employees and customers from its spread.

Many banks are already starting to encourage remote working of some employees. Customers, who are increasingly wary of spending time in crowded public spaces, will need to have a way to conduct banking without physical interaction. How banks can ensure that both everyday and exceptional processes will be carried out with limited disruption, and what is the future of mobile for FSIs?

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Lisa Hammitt

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Lisa Hammitt

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