CXOonline Canada - UNCUT with Hamish Taylor

06-25-2020

CXOonline Canada - UNCUT with Hamish Taylor

06-25-2020


Today we live in a 'one click' world where customers expect the same seamless experience with service, but 2020 has presented a curveball where the landscape has changed with smaller workforces, remote teams and a microscope on spend.

While service professionals are struggling with a reactive service model that lacks visibility into the true reasons why customers are having issues, leaders must find a new way forward into a future proof service model that can take on the demands of the digital consumer.

You have been hand-selected to join a group of your peers to share insights and experiences on the current state and future of service. You'll see the challenges and the blueprints for tomorrow from some of the largest organizations paving a clear path for tomorrow customer experience.

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Hamish Taylor

Moderator:

Hamish Taylor

Former CEO of Eurostar & Sainbury's Bank / Former Head of Brands, British Airways

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Tom Brennan

Tom Brennan

Global Director of Customer Service Transformation

ServiceNow

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