CXOonline Collaboration

Current state and future of Customer Service

09-22-2020

CXOonline Collaboration

Current state and future of Customer Service

09-22-2020


Technology has had a profound effect on customer service expectations. In our “one-click” society, people want their issues to be solved immediately and with minimal effort. During the last few months, organizations are reacting to a disruptive number of customer requests with fewer employees available to respond. The result? More customer frustration. The cost of delivering service is skyrocketing, while satisfaction is at an all-time low. Meanwhile, service professionals are struggling with a reactive service model that lacks visibility into the true reasons why customers are having issues.

Service organizations are at a crossroads and leaders must find a new way forward if they want to thrive. You have been hand-selected to join a network of your peers to share insights and experiences on the current state and future of service. Please register today to join us for an opportunity to compare, contrast and debate best practices.

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Hamish Taylor

Moderator:

Hamish Taylor

Former CEO of Eurostar & Sainbury's Bank / Former Head of Brands, British Airways

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Bill Stockton

Bill Stockton

Customer Service Transformation Consultant

ServiceNow

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