Technology has had a profound effect on customer service expectations. In our “one-click” society, people want their issues to be solved immediately and with minimal effort. During the last few months, organizations are reacting to a disruptive number of customer requests with fewer employees available to respond. The result? More customer frustration. The cost of delivering service is skyrocketing, while satisfaction is at an all-time low. Meanwhile, service professionals are struggling with a reactive service model that lacks visibility into the true reasons why customers are having issues.

The global pandemic has forced global business leaders to rapidly pivot to remote work styles, and to ensure their infrastructure can withstand the massive surge in Internet activity. The National Cyber Security Centre has also issued warnings of increased threats targeting essential services and hospitals. CIOs are being challenged now more than ever to demonstrate efficiency and agility to begin planning for reopenings in the face of increasing uncertainty and adversity.

Join John Graham-Cumming, CTO of Cloudflare for an interactive virtual roundtable event as we discuss the impact increased Internet activity and cyber attacks is having in regions around the world and how you can manage the long-term implications of the current crisis on your infrastructure as you begin planning for reopening.

Discussion Topics:

• How the “big surge” is impacting Internet capacity worldwide.
• The increasing threat levels organizations are facing from advanced persistent threat groups.
• Best practices to ensure a more resilient architecture in the pandemic era.
• Exploring what reopening would look like based on efforts in other global regions.

Ever wonder how other organizations are adapting to constant IT changes?

In this live webcast, we'll discuss the journeys taken by Sam Hill at BBC and Hamish Taylor's experiences with British Airways, Sainsbury Bank

Join us to discover:

• How various roles in an organization respond to market changes rapidly and consistently while still producing secure and robust software
• How you can bring cross-functional teams together in an effort of achieving seamless collaboration
• How DevSecOps can be a game changer for the entire organization and not just for security teams