The Oil and Gas ecosystems are complex. And for complex industries, disruptions are inevitable. In an exclusive interview led by Hamish Taylor we'll explore how leaders can drive business resilience through the adoption of a truly flexible and collaborative Digital Workplace to avoid business interruption and improve the effectiveness of field service individuals and teams going forward.

To truly transform the customer experience, banks must develop a strategy to overcome fragmentation across the enterprise, and over the last few months, banks have seen significant changes in the Financial Services landscape with resilience, economic recovery and digital acceleration. Banks fully understand the vital need to transform, yet they are still struggling to deliver the customer outcomes that they need in order to drive revenue and increase profitability.

Here we will explore:

• How to provide a streamlined, consistent, reliable experience in our ‘one-click’ society
• How technology is impacting the future of work through fragmentation, data, organizational structures and workflows
• How fragmentation across the enterprise has created resilience issues, cost overheads and disjointed customer outcomes
• How to drive cost efficiencies

The scope of what is considered the “supply chain” within Financial Services moves way beyond the traditional enterprise definition. This session will inspect where digital transformation is gaining traction within FinServ, define the broader scope of supply chain in FinServ, example case studies where those security gaps were exacerbated, and overarching security strategies to address the FinServ-specific issues.