These unprecedented times are dictating the terms in which companies engage with customers and employees. Given the current environment, organizations are being forced to quickly adapt and evolve the ways that they do business.

Join Zendesk and Charles Adler, one of the digital era’s most exciting innovators and social entrepreneurs, to understand how digital transformation, in consumer experience, acts as both a business driver and a differentiator in times of uncertainty.

Charles Adler will be sharing his insights on how large organizations can overcome current business challenges by implementing new ways to interact with customers and employees and what he predicts the workplace will look like in the future. Charles Adler is best known for co-founding Kickstarter, the crowdfunding platform, that for a decade, has changed the way new ideas are brought to market.

Zendesk’s CX technical solutions leadership will also be sharing real-world use cases addressing how companies like yours are quickly adapting and Zendesk Smart businesses understand the importance of infusing customer service into everything they do. Zendesk is the only CRM company to come from a customer service background that builds support, sales, and customer engagement products to give companies, of all sizes, the ability to deliver a transparent, responsive and empowering customer experience.

The global pandemic has forced global business leaders to rapidly pivot to remote work styles, and to ensure their infrastructure can withstand the massive surge in Internet activity. The National Cyber Security Centre has also issued warnings of increased threats targeting essential services and hospitals. CIOs are being challenged now more than ever to demonstrate efficiency and agility to begin planning for reopenings in the face of increasing uncertainty and adversity.

Join John Graham-Cumming, CTO of Cloudflare for an interactive virtual roundtable event as we discuss the impact increased Internet activity and cyber attacks is having in regions around the world and how you can manage the long-term implications of the current crisis on your infrastructure as you begin planning for reopening.

Discussion Topics:

• How the “big surge” is impacting Internet capacity worldwide.
• The increasing threat levels organizations are facing from advanced persistent threat groups.
• Best practices to ensure a more resilient architecture in the pandemic era.
• Exploring what reopening would look like based on efforts in other global regions.

Ever wonder how other organizations are adapting to constant IT changes?

In this live webcast, we'll discuss the journeys taken by Sam Hill at BBC and Hamish Taylor's experiences with British Airways, Sainsbury Bank

Join us to discover:

• How various roles in an organization respond to market changes rapidly and consistently while still producing secure and robust software
• How you can bring cross-functional teams together in an effort of achieving seamless collaboration
• How DevSecOps can be a game changer for the entire organization and not just for security teams