CXuncut UK

Predictions Panel

09-16-2021

CXuncut UK

Predictions Panel

09-16-2021


Customer Experience is the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the product/service they bought from you; the result is your customers' holistic perception of their experience with businesses or brands.

To help increase buy-in and drive digital transformation, CXO should use its position at the table to serve as a voice for both the executive teams and the workforce. This will allow for a more cohesive understanding, throughout the enterprise, of organization goals and the pathways to change.

These 3 CX visionaries will each make predictions for what they believe will be game changing directions to customer experience as we know it - which prediction will crown one the 2021 CX psychic.

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Hamish Taylor

Moderator:

Hamish Taylor

Former CEO of Eurostar & Sainbury's Bank / Former Head of Brands, British Airways

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Meet the UK CXuncut UK Psychics


Gabriella Lambert

Gabriella Lambert

Head of Customer Experience, Supporter Retention and Loyalty

RNIB

Nersan Gopal

Nersan Gopal

Head of Consumer Services

Nomad Foods

John Leighton

John Leighton

Head Of Customer Service

Easyjet

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