Digitization: The Fuel for After-Sales Services Growth

Customer Experience

08-05-2021

Digitization: The Fuel for After-Sales Services Growth

Customer Experience

08-05-2021


Customer preferences have been shifting toward digital interactions for years—and the events of the last year dramatically accelerated that trend. Manufacturers need to reduce inefficiencies across their operations in order to better serve customers. The future of after-sales services depends on modernizing operations, responding to service requests quickly, delivering better customer experiences, and increasing workforce productivity. 

In this exclusive fireside chat, industry experts will share their insights about how the right digital levers, on one platform, can unlock new revenue and transform your after-sales service business.

Join us to explore: 

  • How to help customers find answers fast 
  • How to create transparency in your service and response to customer issues 
  • How to increase collaboration across departments 
  • How to drive complete visibility to inform decisions better

One Click Access to

CXOstories

Hamish Taylor

Moderator:

Hamish Taylor

Former CEO of Eurostar & Sainbury's Bank / Former Head of Brands, British Airways

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Fireside with


Scott Levy

Scott Levy

President and Business Consultant

Strategic Solutions 1, Ltd.

Insights by


Joe Mulrooney

Joe Mulrooney

Sr. Principal, Manufacturing Industry Architect

ServiceNow

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