Economic Recovery and Digital Acceleration

Financial Services

12-09-2020

Economic Recovery and Digital Acceleration

Financial Services

12-09-2020


To truly transform the customer experience, banks must develop a strategy to overcome fragmentation across the enterprise, and over the last few months, banks have seen significant changes in the Financial Services landscape with resilience, economic recovery and digital acceleration. Banks fully understand the vital need to transform, yet they are still struggling to deliver the customer outcomes that they need in order to drive revenue and increase profitability.

Here we will explore:

  • How to provide a streamlined, consistent, reliable experience in our ‘one-click’ society
  • How technology is impacting the future of work through fragmentation, data, organizational structures and workflows
  • How fragmentation across the enterprise has created resilience issues, cost overheads and disjointed customer outcomes
  • How to drive cost efficiencies

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CXOstories

Hamish Taylor

Moderator:

Hamish Taylor

Former CEO of Eurostar & Sainbury's Bank / Former Head of Brands, British Airways

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Fireside with


Dr. Ayesha Khanna

Dr. Ayesha Khanna

Co-Founder and CEO

ADDO AI

Insights by


Keith Pearson

Keith Pearson

Global Head of Financial Services Go To Market

ServiceNow

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