Enhancing the Customer Experience: Exploring the Utility Customer of the Future

Customer Experience

07-08-2021

Enhancing the Customer Experience: Exploring the Utility Customer of the Future

Customer Experience

07-08-2021


Customer expectations continue to shift significantly, and investing in the customer experience enables businesses to be more agile and respond rapidly to changes in customer behavior and new demands. Utility customers increasingly expect better and faster service. Adopting a proactive approach to the utility customer experience is the best way to earn trust and drive fierce loyalty in today’s digitally motivated world. Utilities are looking to meet these expectations and drive customer satisfaction, but also need to drive efficiency.

Join our experts as they engage through live chat, immersive polls, and eye-opening live behind-the-scenes Q&A opportunities – providing insight into the solutions that led them to meet current customer expectations and position themselves for future growth.

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CXOstories

Hamish Taylor

Moderator:

Hamish Taylor

Former CEO of Eurostar & Sainbury's Bank / Former Head of Brands, British Airways

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Fireside with


Jim Thomson

Jim Thomson

Vice Chair, US Power, Utilities & Renewables Leader

Deloitte Consulting

Insights by


Mitch Blackburn

Mitch Blackburn

Global Solution Director, Energy & Utilities

ServiceNow

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