Four Trends for Digital Experiences

Digital Transformation

03-04-2021

Four Trends for Digital Experiences

Digital Transformation

03-04-2021


The year of 2020 dramatically transformed the way we interact with businesses. Brands have gone to considerable effort to improve their overall customer experience. However, there is still much to do. The four trends for digital experiences in 2021 are: do digital experiments to gain competitiveness, invest in the collaborator experience, adapt to technologies that reduce costs and accelerate business (such as the cloud) and the digitization of governments.

Join us to explore: 

  • How to highlight self-service channels and the importance of omnichannel when carrying out strategic customer service and care projects
  • What to focus on to ensure that the employee's digital experience is maintained as it is just as important as the customer's
  • How a review of operational costs will put pressure on greater use of the cloud in all types of organizations

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CXOstories

Regina Reyes Heroles

Moderator:

Regina Reyes Heroles

Investigative Writer, Author & Business Journalist

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Fireside with


Federico Amprimo

Federico Amprimo

BRIU Lab CEO and Co-Founder, Professor and Speaker

Insights by


Emanuel Di Matteo

Emanuel Di Matteo

General Manager Latin America

Liferay, Inc.

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