Today we live in a 'one click' world where customers expect the same seamless experience with service, but 2020 has presented a curveball where the landscape has changed with smaller workforces, remote teams and a microscope on spend.

While service professionals are struggling with a reactive service model that lacks visibility into the true reasons why customers are having issues, leaders must find a new way forward into a future proof service model that can take on the demands of the digital consumer.

You have been hand-selected to join a group of your peers to share insights and experiences on the current state and future of service. You'll see the challenges and the blueprints for tomorrow from some of the largest organizations paving a clear path for tomorrow customer experience.

To truly transform the customer experience, banks must develop a strategy to overcome fragmentation across the enterprise, and over the last few months, banks have seen significant changes in the Financial Services landscape with resilience, economic recovery and digital acceleration. Banks fully understand the vital need to transform, yet they are still struggling to deliver the customer outcomes that they need in order to drive revenue and increase profitability.

Here we will explore:

• How to provide a streamlined, consistent, reliable experience in our ‘one-click’ society
• How technology is impacting the future of work through fragmentation, data, organizational structures and workflows
• How fragmentation across the enterprise has created resilience issues, cost overheads and disjointed customer outcomes
• How to drive cost efficiencies

What would you do with a crystal ball that told you what lurks around the corner? Today's IT leaders must inherit such psychic insight to defend against tomorrow's threats.

Meet 3 Fintech Canada CIO psychics as they make their predictions live on the CIOonline Predictions Panel.