Meet New Policyholder Expectations

Customer Experience

05-27-2021

Meet New Policyholder Expectations

Customer Experience

05-27-2021


The world is shifting to a more on-demand and self-service culture, but what does this mean for insurance carriers?

During this exclusive fireside chat, industry experts will provide critical business insights around modern CX and how to meet the evolving policyholder expectations. Hear our thought leaders share what they feel is important to address in order to meet these new demands and learn different ways you can properly service policyholders for improved retention, cost-savings, and how to grow your business to compete in the Digital Age.

Join us to explore:

  • How providing modern customer experience can be from multiple angles/touchpoints (websites, agent portal, customer portal)
  • How self-service is a key component and a must-have to meet current customer demands
  • How providing an outstanding customer experience leads to higher revenue growth, an increase in retention, and cost reduction

One Click Access to

CXOstories

Hamish Taylor

Moderator:

Hamish Taylor

Former CEO of Eurostar & Sainbury's Bank / Former Head of Brands, British Airways

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Fireside with


Jag Randhawa

Jag Randhawa

Technologist, Author, Speaker, Innovation Advisor

Insights by


Fred Tsai

Fred Tsai

VP and Global Head of Customer Success

Liferay

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