Reimagining Products and Services

Customer Experience

03-09-2021

Reimagining Products and Services

Customer Experience

03-09-2021


The telecom ecosystem is already massive, and its complexity is only going to increase as networks transform, 5G growth accelerates, and more products and services enter the market. With experience being the next battle ground for competitive differentiation, becoming proactive in delivering high-quality, reliable and frictionless product and service experience is critical for success.

Join us to discuss: 

  • How CSPs are putting service at the heart of their digital transformation strategies to deliver zero-touch experiences that increase productivity, reduce OPEX and improve quality of service
  • Ingredients needed to anticipate and identify issues that impact the customer and accelerate resolution while keeping customers informed
  • End-to-End visibility of service and how it's mission critical for elevating customer experience
  • Ways to understand and address customer expectations for a frictionless experience by connecting customer, service, and network operations workflows

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CXOstories

Hamish Taylor

Moderator:

Hamish Taylor

Former CEO of Eurostar & Sainbury's Bank / Former Head of Brands, British Airways

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Fireside with


Greg Verdino

Greg Verdino

Business Futurist & Digital Transformation Expert, Keynote Speaker, Author & Advisor

Insights by


Chris Bauschka

Chris Bauschka

GM/AVP, Telecommunications Vertical

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