The year of 2020 dramatically transformed the way we interact with businesses. Brands have gone to considerable effort to improve their overall customer experience. However, there is still much to do. The four trends for digital experiences in 2021 are: do digital experiments to gain competitiveness, invest in the collaborator experience, adapt to technologies that reduce costs and accelerate business (such as the cloud) and the digitization of governments.

Join us to explore: 

• How to highlight self-service channels and the importance of omnichannel when carrying out strategic customer service and care projects
• What to focus on to ensure that the employee's digital experience is maintained as it is just as important as the customer's
• How a review of operational costs will put pressure on greater use of the cloud in all types of organizations

The global pandemic has forced global business leaders to rapidly pivot to remote work styles, and to ensure their infrastructure can withstand the massive surge in Internet activity. The National Cyber Security Centre has also issued warnings of increased threats targeting essential services and hospitals. CIOs are being challenged now more than ever to demonstrate efficiency and agility to begin planning for reopenings in the face of increasing uncertainty and adversity.

Join John Graham-Cumming, CTO of Cloudflare for an interactive virtual roundtable event as we discuss the impact increased Internet activity and cyber attacks is having in regions around the world and how you can manage the long-term implications of the current crisis on your infrastructure as you begin planning for reopening.

Discussion Topics:

• How the “big surge” is impacting Internet capacity worldwide.
• The increasing threat levels organizations are facing from advanced persistent threat groups.
• Best practices to ensure a more resilient architecture in the pandemic era.
• Exploring what reopening would look like based on efforts in other global regions.

Ever wonder how other organizations are adapting to constant IT changes?

In this live webcast, we'll discuss the journeys taken by Sam Hill at BBC and Hamish Taylor's experiences with British Airways, Sainsbury Bank

Join us to discover:

• How various roles in an organization respond to market changes rapidly and consistently while still producing secure and robust software
• How you can bring cross-functional teams together in an effort of achieving seamless collaboration
• How DevSecOps can be a game changer for the entire organization and not just for security teams