Alison McCauley dives into this fireside chat with Mark Schaefer and Jill Grozalsky on what it means to be a truly human brand and how things like personalization, AI, self-service and more can help create meaningful human connections in our increasingly digital world. Mark Schaefer is a Globally-Recognized Blogger, Speaker, Educator, Consultant, and Author and as the Executive Director of Schaefer Marketing Solutions, he specializes in Marketing Strategy and Social Media Workshops. Sitecore's Jill Grozalsky is responsible for helping to bring products from concept to commercialization by communicating feature value and use cases for Sitecore’s core platform.

Previous studies stated that by the year 2020, brands would be competing on customer experience alone  - well with 2020 now in the rearview, what are brands competing on today? The answer is being a human company. This year 36 percent of consumers are trying a new product brand and 25 percent are incorporating a new private-label brand. That means that loyalty is up for grabs and the brands that find ways to create human connections with consumers will come out on top.

The global pandemic has forced global business leaders to rapidly pivot to remote work styles, and to ensure their infrastructure can withstand the massive surge in Internet activity. The National Cyber Security Centre has also issued warnings of increased threats targeting essential services and hospitals. CIOs are being challenged now more than ever to demonstrate efficiency and agility to begin planning for reopenings in the face of increasing uncertainty and adversity.

Join John Graham-Cumming, CTO of Cloudflare for an interactive virtual roundtable event as we discuss the impact increased Internet activity and cyber attacks is having in regions around the world and how you can manage the long-term implications of the current crisis on your infrastructure as you begin planning for reopening.

Discussion Topics:

• How the “big surge” is impacting Internet capacity worldwide.
• The increasing threat levels organizations are facing from advanced persistent threat groups.
• Best practices to ensure a more resilient architecture in the pandemic era.
• Exploring what reopening would look like based on efforts in other global regions.

Ever wonder how other organizations are adapting to constant IT changes?

In this live webcast, we'll discuss the journeys taken by Sam Hill at BBC and Hamish Taylor's experiences with British Airways, Sainsbury Bank

Join us to discover:

• How various roles in an organization respond to market changes rapidly and consistently while still producing secure and robust software
• How you can bring cross-functional teams together in an effort of achieving seamless collaboration
• How DevSecOps can be a game changer for the entire organization and not just for security teams