More and more mobile users around the world prefer messaging over voice calls. And while the trend may have started between friends and family, now consumers are also preferring to interact with businesses in the same way. Because of the wide success of social media, it has been a seamless transition for brands to also create that same rich and interactive experience for customers through social messaging.

Join our experts as they engage through live chat, immersive polls, and eye-opening live behind-the-scenes Q&A opportunities - discussing the importance of not only being able to communicate with customers through social media platforms, but ensuring you are sending those messages on their preferred channel.

Join us as we explore:

- A Better Way to Connect with Customers

- The success of different social media channels in different regions

- How to implement a customized experience

To truly transform the customer experience, banks must develop a strategy to overcome fragmentation across the enterprise, and over the last few months, banks have seen significant changes in the Financial Services landscape with resilience, economic recovery and digital acceleration. Banks fully understand the vital need to transform, yet they are still struggling to deliver the customer outcomes that they need in order to drive revenue and increase profitability.

Here we will explore:

• How to provide a streamlined, consistent, reliable experience in our ‘one-click’ society
• How technology is impacting the future of work through fragmentation, data, organizational structures and workflows
• How fragmentation across the enterprise has created resilience issues, cost overheads and disjointed customer outcomes
• How to drive cost efficiencies

What would you do with a crystal ball that told you what lurks around the corner? Today's IT leaders must inherit such psychic insight to defend against tomorrow's threats.

Meet 3 Fintech Canada CIO psychics as they make their predictions live on the CIOonline Predictions Panel.