The Impact of Modern CX

Customer Experience

04-15-2021

The Impact of Modern CX

Customer Experience

04-15-2021


Customer expectations are shifting significantly and investing in the customer experience enables businesses to be more agile and respond rapidly to changes in customer behavior and new demands. In this exclusive fireside chat with Dr. Ayesha Khanna and Liferay's, Fred Tsai, they will share critical business insights around modern CX and how to meet the evolving customer demands and adequately serve your customers in order to grow customer lifetime value, reduce cost to serve, and set up your business for competitive success in the digital age.

Join us to explore: 

  • How to invest in a customer experience that will differentiate your firm from the competition and lead to increased growth and cost reduction
  • How digital self-service is a key component in CX efforts to meet customer expectations and gain a competitive advantage
  • How self-service can be applied across multiple perspectives and touchpoints (websites, advisor portals, investor portals, customer/client portals, mobile, social) 
  • How to grow your firm’s relevance to your customers by presenting the right message/offer, at the right time, across different touchpoints, and gain share of wallet over time

One Click Access to

CXOstories

Alison McCauley

Moderator:

Alison McCauley

CEO of Unblocked, emerging technology futurist and forbes contributing writer.

Share Webinar:

Fireside with


Dr. Ayesha Khanna

Dr. Ayesha Khanna

Co-Founder and CEO

ADDO AI

Insights by


Fred Tsai

Fred Tsai

VP and Global Head of Customer Success

Liferay

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