
Dr. Gautam Gulati
CIOonline Healthcare
Predictions Panel
Shopping habits have changed and consumers expect to be able to shop online, in-store, or via a hybrid approach for all of their purchases. This means a phygital — that’s digital and physical — customer experience needs to be a part of your CX strategy to capture loyalty and encourage buying.
In this session you will hear:
Former Chairman of LVMH North America, Founder of Aesthetic Intelligence Labs