The New Rules of Engagement

Customer Experience

01-26-2022

The New Rules of Engagement

Customer Experience

01-26-2022


Shopping habits have changed and consumers expect to be able to shop online, in-store, or via a hybrid approach for all of their purchases. This means a phygital — that’s digital and physical — customer experience needs to be a part of your CX strategy to capture loyalty and encourage buying.  

In this session you will hear:

  • How megabrands and marketplaces have impacted the average retail experience
  • Different ways to implement phygital CX into your strategy
  • How to build hybrid customer support teams

One Click Access to

CXOstories

Alison McCauley

Moderator:

Alison McCauley

Founder and CEO, Unblocked Future

Share Webinar:

Fireside with


Pauline Brown

Pauline Brown

Former Chairman of LVMH North America, Founder of Aesthetic Intelligence Labs

Insights by


Amrit Dhangal

Amrit Dhangal

CEO

Acquire

Made Possible by

Interested in similar Webinars?

Here are some related Webinars based on the Audience


UP