Turning Service Experience into Competitive Advantages

Customer Experience

12-10-2020

Turning Service Experience into Competitive Advantages

Customer Experience

12-10-2020


Adopting a proactive approach to customer experience is the best way to earn trust, prevent churn and even drive fierce loyalty in today’s digitally motivated world. Telecom is transforming and communications service providers everywhere are under a lot of pressure, not to mention, your customers and employees are expecting a lot more from you then ever before. Are you trying to support these existing services while launching 5G and SDN and also dealing with disruptive competitors everywhere you turn?\ Join us to explore:

  • How communications service providers (CSPs) are accelerating their transformation journeys
  • How to create frictionless experiences by automating digital workflows
  • How to deliver a proactive experience for both customers and employees
  • How to serve better while spending less and how to see the bigger picture

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CXOstories

Alison McCauley

Moderator:

Alison McCauley

CEO of Unblocked, emerging technology futurist and forbes contributing writer.

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Fireside with


Ian Kahn

Ian Kahn

Founder, CEO,Principal

Futuracy

Insights by


Chris Bauschka

Chris Bauschka

GM/AVP, Telecommunications Vertical

ServiceNow

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