Customer preferences have been shifting toward digital interactions for years—and the events of the last year dramatically accelerated that trend. Manufacturers need to reduce inefficiencies across their operations in order to better serve customers. The future of after-sales services depends on modernizing operations, responding to service requests quickly, delivering better customer experiences, and increasing workforce productivity.

In this exclusive fireside chat, industry experts will share their insights about how the right digital levers, on one platform, can unlock new revenue and transform your after-sales service business.

Join us to explore:  

• How to help customers find answers fast
• How to create transparency in your service and response to customer issues
• How to increase collaboration across departments
• How to drive complete visibility to inform decisions better

The global pandemic has forced global business leaders to rapidly pivot to remote work styles, and to ensure their infrastructure can withstand the massive surge in Internet activity. The National Cyber Security Centre has also issued warnings of increased threats targeting essential services and hospitals. CIOs are being challenged now more than ever to demonstrate efficiency and agility to begin planning for reopenings in the face of increasing uncertainty and adversity.

Join John Graham-Cumming, CTO of Cloudflare for an interactive virtual roundtable event as we discuss the impact increased Internet activity and cyber attacks is having in regions around the world and how you can manage the long-term implications of the current crisis on your infrastructure as you begin planning for reopening.

Discussion Topics:

• How the “big surge” is impacting Internet capacity worldwide.
• The increasing threat levels organizations are facing from advanced persistent threat groups.
• Best practices to ensure a more resilient architecture in the pandemic era.
• Exploring what reopening would look like based on efforts in other global regions.

Ever wonder how other organizations are adapting to constant IT changes?

In this live webcast, we'll discuss the journeys taken by Sam Hill at BBC and Hamish Taylor's experiences with British Airways, Sainsbury Bank

Join us to discover:

• How various roles in an organization respond to market changes rapidly and consistently while still producing secure and robust software
• How you can bring cross-functional teams together in an effort of achieving seamless collaboration
• How DevSecOps can be a game changer for the entire organization and not just for security teams