Visibility through CX Fireside chat with one of the most in-demand speakers in the world today, David Avrin

Customer Experience

10-20-2020

Visibility through CX Fireside chat with one of the most in-demand speakers in the world today, David Avrin

Customer Experience

10-20-2020


Technology has had a profound effect on customer service expectations. In our “one-click” society, people want their issues to be solved immediately and with minimal effort. During the last few months, organizations are reacting to a disruptive number of customer requests with fewer employees available to respond. The result? More frustration. The cost of delivering service is skyrocketing, while satisfaction is at an all-time low. Meanwhile, service professionals are struggling with a reactive service model that lacks visibility into the true reasons why customers are having issues.

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Alison McCauley

Moderator:

Alison McCauley

CEO of Unblocked, emerging technology futurist and forbes contributing writer.

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Fireside with


David Avrin

David Avrin

Customer Experience & Marketing Keynote Speaker

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Tom Brennan

Tom Brennan

Global Director of Customer Service Transformation

ServiceNow

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