
Hamish Taylor
Modernizing Customer Engagement Fireside Chat
Winning The Journey is Sales
Technology has had a profound effect on customer service expectations. In our “one-click” society, people want their issues to be solved immediately and with minimal effort. During the last few months, organizations are reacting to a disruptive number of customer requests with fewer employees available to respond. The result? More customer frustration. The cost of delivering service is skyrocketing, while satisfaction is at an all-time low. Meanwhile, service professionals are struggling with a reactive service model that lacks visibility into the true reasons why customers are having issues.
Former CEO of Eurostar & Sainbury's Bank / Former Head of Brands, British Airways
Hamish Taylor
Winning The Journey is Sales
Our ways of engaging are evolving by the day. The world is testing our limits on finding new and innovative ways to provide winning sales experiences throughout the buyer/seller journey.
Financial and Insurance Leaders are in need of quick perspectives to ensure they’re taking the right actions for their organizations, teams, shareholders, and themselves.
Join us for a discussion on “Enabling Exceptional Experiences in a Remote World” where we will bring experts together to share insights and hear how brands like yours are:
With the explosive growth of distance selling, it has never been more critical to set yourself apart from competitors.